Increased ARR and 50% decrease in provisioning costs
Alvaria is a global enterprise contact center solution provider, delivering leading edge customer experience and workforce engagement software as well as cloud services technology solutions.
OPPORTUNITY
We modernized Alvaria’s installer to help increase ARR, capture new customers, and optimize AWS spending.
RESULTS
Faster, faster, faster
Alvaria needed faster provisioning of cloud resources to increase conversion for new customers. Existing customers required faster upgrades with less scheduled downtime to improve renewal rates.
From monolith to components
Kickdrum refactored and re-architected manual, monolithic installers into componentized versions that assemble dependencies dynamically at runtime. The new solution eliminates fixed capacity installations, replacing them with automated setup of auto-scaling to achieve true elasticity.
More customers, lower cost
Not only will faster installation increase ARR and close rates, but Alvaria will be able to migrate customers from on-prem infrastructure to the AWS cloud with ease, all while cutting current AWS provisioning costs in half.
“We’ve had great success working with Kickdrum on strategic development projects. It’s rare for these projects to produce positive results or evolve into a development partnership. Kickdrum has absolutely been the exception.”
Pete Lavache
VP Product & Program Management
