Better retention, easier migration, lower cost infrastructure
Alvaria is a global enterprise contact center solution provider, delivering leading edge customer experience and workforce engagement software as well as cloud services technology solutions.
OPPORTUNITY
We modernized Alvaria’s applications, moving them from expensive and inflexible on-premises data centers to the AWS cloud.
RESULTS
Better uptime and security in the cloud
Alvaria needed to protect ARR by decreasing legacy customer attrition and mitigating resilience and security risks caused by dependencies on aging tech in legacy customer data centers.
From legacy to cloud-native
Kickdrum refactored and re-architected aging on-premises tech with modern cloud-native and cloud-compatible technologies, running securely inside of AWS. Expensive, high-maintenance legacy technologies like Silverlight, Adobe Flex, and VB6 were retired and replaced with new applications that leverage modern web technologies as well as REST and web service API endpoints.
Keeping customers happy in the cloud
Alvaria’s customers are staying with them, and more and more are moving from expensive and inflexible on-premises infrastructure to the AWS cloud. Customers that migrate are enjoying lower overall combined software and hardware costs.
“We’ve had great success working with Kickdrum on strategic development projects. It’s rare for these projects to produce positive results or evolve into a development partnership. Kickdrum has absolutely been the exception.”
Pete Lavache
VP Product & Program Management
